CONSUMER CENTRIC APPROACH
Consumer satisfaction is our primary goal. Our platform is supported around-the-clock by dedicated technicians to ensure the highest quality of service.
Our multilingual customer service agents are trained professionals available 24/7 that provide exceptional consumer support, including personalized live assistance and the shortest hold times in the industry. Our agents understand that consistently satisfying our consumers leads to consumer loyalty and dominance in the market.
Our market intelligence group surveys hundreds of thousands of consumers to understand latest trends, preferences and behaviors of our consumer. We utilize this information to segment our consumers and develop product offerings and marketing campaigns that uniquely qualify us to serve their needs.
MARKET TO OUR CONSUMERS
Vivaro offers the most innovative opportunities to effectively and efficiently reach and market to the Hispanic consumer: Interactive Audio (Voice Prompts, Opt-in, Call Transfer and SMS), On-Pack Print Ads and Promotional Phone Cards.
Interactive Audio – Audio messages placed on consumer phone calls. Every single message is heard and 100% traceable. Callers are also presented with “opt-in” opportunities to hear more about the products and services being advertised with the possibility of being transferred directly to the advertiser’s customer service department.
On-Pack Print Ads – Using the front and back of phone cards to deliver print ads (coupons, sweepstakes, promotions, etc.). Both Interactive Audio and On-Pack Print Ads can be delivered nationally, by state, by city or clusters of area codes or zip codes.
Promotional Phone Cards – A card fully-customized to fit advertisers’ specific needs, with logos and branding information, free talk-time and custom voice prompts and messaging.